Ground Round

Target: The Ground Round Restaurant
Web-Site: http://www.groundround.com/home/
What they sell: Inexpensive food that is bad
Date: January 11, 2008


CustComplaint:

FORM submitted at 1/11/2008 10:32:11 AM
First_Name: Geraldine
City: Pittsburgh
Last_Name: Walker
Mail_Address: n/a
Phone: n/a
Email_Address: custcomplaint@gmail.com
State: PA
Server: ?
Zip: 15612
Location: Pennsylvania, Greensburg
Visit_Date: 1/3/08
Visit_Time: 8pm

Comments: The other night I rounded up the family and we all drove down to the Ground Round near Westmoreland Mall. Our food was absolutely delicious and the service was tremendous. The staff was very friendly and one of the servers gave my daughter an iPod Nano. I know it doesn't really hold that many songs, but it was still a nice gesture. I just thought I should let you guys know that you're doing a great job. The evening would have been perfect, except on the way home I hit a dog with my car.


GROUND ROUND RESPONSE:
Dear Ms. Walker:
Thank you so much for taking the time to email us about your pleasant experience at the Greensburg PA Ground Round. It takes an extra effort to send such an email commending the food and service you received. We strive to provide a pleasant experience to all our guests by providing great service and quality food and do our best to maintain a high level of standards in all Ground Round Grill & Bar locations and are pleased that these were on your visit.

I will be sure to send your comments to both the Owner and General Manager of that location so they can commend their staff on doing a great job and insuring them that their efforts do not go unnoticed. What a nice gesture your server did - your daughter must have been ecstatic! Thanks again we truly value your patronage and do hope we have the opportunity to serve you and your family again in the near future.

Debbie S*********
Ground Round
IOC Menu Development/Procurement & Communications Manager
(207) 865-**** x** (mailbox)
email: ds*******@groundround.com