Pottery Barn

Target: Pottery Barn
Website: potterybarn.com
What they sell: Pottery
Date: April 13, 2009
Submitted By: Roger Podacter

My name is Howard William Wesley Waterson Edward Kronwall Roghdebager! Quite a mouthful! I was named after my late father William Wesley Waterson Edward Kronwall Roghdebager. You can call me, Digger. I was browsing your massive selection of tidbits, trinkets, and accessories with my family. Unfortunately, my father had perished from a massive heart failure days prior to our visit. As he'd put it; "The day you die is the day you fly" We had the urn as we perused for a new couch. The previous was ruined with mascara from crying tears. I handed my fathers urn to my son, William Wesley Waterson Edward Kronwall Roghdebager, and the weight of his grandfather beared too much for him and he dropped the vessel. Your staff was excellent in assisting us with this matter. Especially Andrew! We even were aided by your sales consultant Wendy in purchasing a new pot to keep the remains.
I must thank you for the kind acts your staff performed on that day

RESPONSE FROM POTTERY BARN:

From: Mary Potter **************@potterybarn.com
Date: Tue, Apr 14, 2009 at 12:31 PM
To: rogerpodacter66@gmail.com

Dear Mr. Roghdebager,

Thank you for contacting Pottery Barn.

We are very happy to hear that you are pleased with the level of service you received, and appreciate the time you have taken to acknowledge Andrew's and Wendy's outstanding performance.

We will be happy to forward your positive feedback to the management team of the store you visited, please feel free to respond to this email to advise which location provided the service. Once received you may assured we will share your comments with the retail management team.

Thank you again for your email.

If we may be of any further assistance, please contact us via email. Alternately, you may contact our Customer Service Department directly at 1-800-922-9934 from 5:00 am to 9:00 pm (PST), seven days a week.

Kind regards,

Mary Potter

Pottery Barn

Customer Service

RESPONSE FROM ROGER PODACTER:

From: Roger Podacter rogerpodacter66@gmail.com
Date: Tue, Apr 14, 2009 at 2:13 PM
To: Mary Potter c********@potterybarn.com

Dear Mary Potter (@ the pottery barn! can't be a fake name!)

This is William Wesley Waterson Edward Kronwall Roghdebager writing again! I am so happy you responded, though not surprised! As I've come to expect utterly phenomenal service from the Pottery Barn and its staff!

I am mainly following up to ensure I didn't do any harm to your fine establishment on that day. It is somewhat difficult to talk about but, well there have been some odd happenings at the Roghdebager household since. I believe my father, William Wesley Waterson Edward Kronwall Roghdebager, God rest his soul. May not have appreciated the "transfer." We would wake up in the morning and the lid that goes to my fathers pot would often be missing and we'd find it in another area of the house. Or the pot was just never quite where we left it altogether. At first, I suspected it was my son, William Wesley Waterson Edward Kronwall Roghdebager playing tricks! Though, when the pot was found turned over the night he was sleeping over at a friends we really became disturbed...

It was only when a Catholic priest came and blessed the house and suggested we consider a proper vessel for my father. The blessing was quite a trip! During prayers the lights flickered and the table we gathered around even began to shake and tremble!! Unbelievable! It definitely changed my outlook on the afterlife. If anything has been happening in your Georgia store let me know as I could probably help. I would just feel awful if I did any harm!

Thanks again you guys are truly amazing and I will continue to tell EVERYONE to shop at PB!

-William Wesley Waterson Edward Kronwall Roghdebager!