What they sell: Pottery
Date: April 13, 2009
Submitted By: Roger Podacter
My name is Howard William Wesley Waterson Edward Kronwall Roghdebager! Quite a mouthful! I was named after my late father William Wesley Waterson Edward Kronwall Roghdebager. You can call me, Digger. I was browsing your massive selection of tidbits, trinkets, and accessories with my family. Unfortunately, my father had perished from a massive heart failure days prior to our visit. As he'd put it; "The day you die is the day you fly" We had the urn as we perused for a new couch. The previous was ruined with mascara from crying tears. I handed my fathers urn to my son, William Wesley Waterson Edward Kronwall Roghdebager, and the weight of his grandfather beared too much for him and he dropped the vessel. Your staff was excellent in assisting us with this matter. Especially Andrew! We even were aided by your sales consultant Wendy in purchasing a new pot to keep the remains.
I must thank you for the kind acts your staff performed on that day
RESPONSE FROM POTTERY BARN:
From: Mary Potter **************@potterybarn.com
Date: Tue, Apr 14, 2009 at 12:31 PM
Dear Mr. Roghdebager,
Thank you for contacting Pottery Barn.
We are very happy to hear that you are pleased with the level of service you received, and appreciate the time you have taken to acknowledge Andrew's and Wendy's outstanding performance.
We will be happy to forward your positive feedback to the management team of the store you visited, please feel free to respond to this email to advise which location provided the service. Once received you may assured we will share your comments with the retail management team.
Thank you again for your email.
If we may be of any further assistance, please contact us via email. Alternately, you may contact our Customer Service Department directly at 1-800-922-9934 from 5:00 am to 9:00 pm (PST), seven days a week.
RESPONSE FROM ROGER PODACTER:
Date: Tue, Apr 14, 2009 at 2:13 PM
To: Mary Potter firstname.lastname@example.org